At ELITEGLOW, we’re committed to delivering your party and event needs with efficiency and care. This Shipping & Return Policy outlines our practices for domestic and international orders placed through eliteglow.africa.

1. Domestic shipping (Within Ghana)

  • Delivery time: Orders are processed within 1–2 business days. Delivery typically takes 2–5 business days depending on your location.
  • Delivery partners: We work with trusted local courier services to ensure safe and timely delivery.
  • Shipping charges: Shipping fees are calculated at checkout based on your location and order size. Free delivery may be available on orders above a specified amount (as indicated during promotions).
  • Order tracking: Once your order is shipped, you will receive a tracking number via email or SMS.

2. International shipping
We are pleased to offer international shipping to selected countries.

  • Processing time: 2–3 business days.
  • Estimated delivery time: 7–14 business days depending on destination.
  • Shipping fees: Calculated at checkout based on the destination, weight, and shipping method chosen.
  • Duties & taxes: Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the shipping fee and must be paid upon delivery.
  • Limitations: Some fragile or bulky items may not be eligible for international shipping. You will be notified at checkout if a product cannot be shipped to your location.

3. Order issues & delays
While we strive to meet our delivery timelines, there may be occasional delays due to unforeseen circumstances such as weather, strikes, or customs clearance (for international orders). We will keep you updated in such cases.

4. Return & exchange policy
We want you to love your purchase! If for any reason you are not completely satisfied, you may return or exchange eligible items under the conditions below:

  • Return window: Items can be returned within 7 days of delivery.
  • Condition: Items must be unused, in original packaging, and in sellable condition.
  • Non-returnable items: Customized products, perishable goods, clearance items, and opened packaging supplies are non-returnable.
  • Return shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item received.
  • Refunds: Once we receive and inspect the returned item, refunds will be issued to your original payment method within 5–10 business days.

5. How to initiate a return
To start a return or exchange process, please contact our support team at:
Email: support@eliteglow.africa

6. Damaged or incorrect items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you.